Over the summer, my wife and I purchased a new home. My last two homes had wine cellars. My new one did not. My cellar has decreased from a high of 2,300 bottles to approximately 600 bottles now. I knew I needed some way to store my wine after the move. In doing some searches on-line, I came across your company. I talked to Sheila for the first time in July or so. She told me about lead times, etc. In November I ordered a few 7 foot beech racks for 750 ml, bottles, magnums and half-bottles. My problem was that I did not want the racks before January 4, but I needed them before my wife and I left for FL around January 20. Sheila recognized the problem, found some deficiencies with what I thought I needed and put me on the right path. She felt confident that the racks would arrive timely.
My wife and I took possession of our new home on December 30. Enter Kaleigh. It seems like Covid disrupts everything. The border between Canada and the US became an issue. Covid caused the common carriers to stop projecting when the shipments would arrive. Tracking was not available. Kaleigh called your shipper and did the best to get an estimate for delivery, but the OTR people would have none of it. She was physically present when my pallet was picked up. And she promised me that if she heard anything, she'd let me know. On Wednesday January 6, 2021, I got a call that my racks would be delivered in a few hours. Of course I let Kaileigh know right away. I honestly believe she was as happy as I was.
I own a small business. People are an organization’s best asset. In my firm, culture is everything. It has been said that "culture eats strategy for breakfast." Rosehill has great people and an incredible culture. I think your business is well-represented by employees like Kaileigh and Sheila. They care about your customers and they care about your business. I just wanted you to know how wonderful my experience was with Rosehill Wine Cellars. Kaileigh and Sheila are outstanding ambassadors of your organization.
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