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Returns - Conditions of Sale

Return / Exchange / Cancellation Policy / Conditions of Sale / Pick Up Orders

If you are not happy with your purchase, Rosehill Wine Cellars offers a money back return policy. We want you to buy with confidence knowing that we will support you if there is a problem with your merchandise. We will not try to build up any false expectations of our products and will readily answer any questions. We want repeat business and lots of referrals, and so our goal is to please.

Our policy is that you may return or exchange an item within a period of thirty (30) days from original date of purchase. You must return the item prepaid, we will not refund original shipping cost. You need to confirm address for the return as items may not automatically be returned to us. Items being returned to our location must be marked as "Goods Returning" Shipping credits on Le Cache cabinets or other products will be charged back as well, customer is responsible for the full cost of original shipping.

The item must be unused, in its original box and with the original packing materials. If the above conditions are not met, Rosehill reserves the right to refuse the return. All returns are subject to "up to" a 20% restocking fee.  Some products are subject to 25% restocking fee depending on policy of manufacturer.

For your protection, please insure the package when shipping it back to us. Rosehill cannot be responsible for lost or damaged packages. Special order products (e.g. Cavavin Majestika and Redwood Racking which has been cut to a custom size) cannot be returned or exchanged.  Special Order items will be subject to a restocking fee if deemed suitable at our discretion for return.  

Prior to shipping anything back to us, please contact us, info@rosehillwinecellars.com or your sales rep at 1-888-253-6807 for a return authorization code. Items returned without prior approval may be refused.

Please note that if you are unable to accept delivery and the product is returned as “undeliverable” you will be charged for the return delivery as well as potential restocking fees. 

For an item where Free Shipping, $1 Shipping or a Shipping Credit is provided: if the product needs to be arbitrarily returned, you will be responsible for the Full Cost of Original Delivery as well as any return delivery charges and possible restocking fee. The Full Cost of Original Delivery will be determined by independent third party and will be applied to credit provided.

Please also see the Shipping Tab per individual product where estimated shipping costs may be listed for $1 delivery items should a return be necessary.

Please note if you enter incorrect shipping information (ie postal code) we will pass along any charges that we incur.  

Please also see our "Receiving Your Order" tab.  

For Vintage Keeper/WineKoolR purchases, please see notice about cosmetic quality within the additional info tab for the product.     

PICK UP ORDERS - Pick up orders will be held for a maximum of two weeks.  Credit card may or may not be processed prior to pick up, and/or only a deposit will be charged in advance. As part of our fraud prevention policy, please be prepared to pay for the item(s) upon pick up.  

Customer Service Policy
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